TRUST THE PROCESS

“Constant, gentle pressure” is the English version of the Japanese phase kaizen, the idea that everyone at ___________ Restaurant should always be improving, getting a little better all the time. “Inspirational Hospitality” means always looking for a win, whether you are playing offense (making an already great experience even more memorable) or defense (apologizing for and fixing an error). “Be the Swan” should remind us that all guests should only see what a graceful, curved neck, meticulous white feathers sailing across the pond’s surface-not the webbed feet, churning furiously below, driving the glide.