Hospitality Consulting

How Hospitality Consulting Works

 

Step One: Define Your Hospitality

My first step is to identify and define what makes your brand’s hospitality truly unique. Together, we’ll examine your company’s values and how they align with today’s guest expectations. Through thoughtful discussions and curated educational resources—such as articles, books, and TED Talks—we expand your team’s perspective on hospitality. The goal is to ensure that your service style is not only authentic to your brand but also relevant, modern, and memorable.

​

Step Two: Build Your Philosophy

Next, I will help you craft a comprehensive Hospitality Philosophy Document—a blueprint that captures your brand’s unique approach to service. This document emphasizes the importance of gratitude in hospitality, outlines the mechanics of great service, and highlights the roles of teamwork and pacing in delivering a seamless guest experience. It also reinforces product knowledge and active listening skills, empowering your team to anticipate and respond to guest needs with confidence and care. This philosophy becomes the foundation for decision-making, training, and daily execution, ensuring consistency across all touchpoints.

​

Step Three: Hospitality Training

The final stage of my consulting process focuses on bringing hospitality to life within your culture. It’s not enough for your team to understand the concept of hospitality—they must actively practice it with one another, setting the standard for how guests will be treated.

​

I will provide guidance on hiring and developing individuals who naturally embody hospitality, then equip them with the tools and training to deliver exceptional guest experiences. From fostering teamwork and positive energy behind the scenes to creating memorable moments at the table, hospitality becomes second nature.

​

I will also encourage creative thinking—whether it’s enhancing ambiance, designing thoughtful promotions like happy hours, or adding small but meaningful touches that elevate the experience. The result is a distinctive brand of hospitality that consistently surprises and delights your guests, keeping them eager to return.